As I have said on my voice concept for you, That is our household and we want to sense revered and valued inside our dwelling. The easy detail as replacing carpet really should improve someone’s convenience and satisfaction in their property.
Was supplied a totally free space carpet set up, took numerous weeks to accomplish mainly because All those installers experienced vehicle challenges, couldn’t help it become or experienced to leave early because the supervisor at Empire required them at A different career that was far more essential. It's been A further month, A further 5 phone calls built, carpet in absolutely free room and compensated space now coming aside in the would seem. Another awful installation job. Spoke into a Tim Sherwin (864-973-8096) from Empire whose response was; “you got a absolutely free room”, “we use subcontractors”, which in his intellect justifies the awful position accomplished in that absolutely free space plus the nightmare sequel to the opposite space which wasn't totally free.
Jeremy, the salesman went away from his way to support us and our needs. He actually has the customer in mind. So, we purchased hardwood and carpet on September twenty, 2018. We had scheduled the installation being accomplished on Monday, November 19th.
We thank you for getting a repeat customer, and we regret to hear about your sister’s current working experience. We’ve Found her order, and we’ll be in contact together with her shortly to discuss her issues, and start working on the resolution.
This is absolutely unacceptable! I'm pretty displeased with Empire. This is simply not how a customer really should be handled. I would like an individual to Make contact with me promptly to correct this situation.
On Thursday, November thirtieth, I gained a voicemail from Kim in customer service. I returned her simply call and spoke with her during the afternoon (approx. two:30pm EST). Your CS and installation Office argued that in the event the installation supervisor Trevor agreed to a full substitution of The work, it meant just the dining place. Have you been kidding me…ridiculous. Whole substitute signifies complete substitution not a eating space! I had my overall household installed Using the exact flooring.
June twenty five, 2018 at 7:28 am There’s an staff Tony Butterfield, who was once inside the Philadelphia marketplace and has because transferred to the San Diego industry, who’s training profits reps an unethical approaches to gather the self gen reward as type of a method around the rules. If just one employee is this unethical will make one particular ponder how he can be honest and give a customer the ideal charge rather than jogging a scam on them while to the phone Along with the revenue rep coaching him/her along.
We apologize for your personal encounter, and assure you that the problems are crucial to us. Please e mail us at your earliest comfort at customersupport at empire-today.com together with your account and call details, and point out Headquarters in the subject line so we may well even further help you.
I requested him to review website page nine, the place it explicitly states Maryland Law. Your agent was exceptionally rude and when I requested to talk to his supervisor, he stated “he’s at lunch.” I requested the supervisor phone me back again, which he didn't. In very good religion, and never due to any obligation, I attained out to numerous asbestos remediation businesses and was explained to a similar detail: “VAT does NOT compromise the air high-quality in a home.” On top of that, there's no challenge with exposure to it, as It is just a non-pliable content. In particular, I spoke to your owner at Jenkins Environmental, Inc. He advised me that acquiring a $four hundred.00 air high-quality inspection was not worth the cost, as asbestos particles would only be while in the air if I floor the tiles in a blender, which I'd not. Your company manufactured an offer to switch the carpet in my household, which I acknowledged. The consideration was my deposit. Your failure to complete the perform based upon the observation of your carpet installers, who presumably don't have any working experience in abatement of environmental dangerous materials, constitutes an unjustifiable breach of that contract. Your manager’s choice to assure me of the refund on my deposit and his failure to stick to by means of on his assure was fraudulent and I think completed to circumvent me from pursuing further motion at that time. I've now asked on a few different situations for my deposit to generally be refunded. Even though I had been extremely much willing to do the job with your organization right before my interactions with team associates who deficiency customer service and interpersonal abilities, I no longer want to do so. I'm requesting a reaction to this concept. I certainly hope that a resolution is usually reached. However, if it is necessary to terminate the quick partnership, I am requesting the ultimate time that my deposit be refunded. Thank You.
We all know delays could be annoying, and we’re unhappy to hear that the installation hasn't been accomplished. We’ll be in contact with you shortly to debate your issues.
This installation has become a nightmare. On Oct 24 2017, I sat with George Svadeba and ordered two rooms of carpet, honey tone and grand junction. When it absolutely was delivered the grand junction color was incorrect. They put in the honey tone Nonetheless they didn’t contain the changeover which they promised to carry. On November 15,2017 I had been advised the grand junction aspen might be shipped. I was by no means notified that early morning as in advance of, when I identified as they said the buy was not in. That was Practically per month immediately after I ordered it and it however wasn't in. They reported they'd bring it on empire carpet services Friday Nov seventeen, 2017. Additionally they mentioned the changeover would occur also. That Friday they despatched subcontractors and so they didnot contain the transition or knew nothing at all about this. Then they mentioned I had to pay the 500.00 equilibrium before they would start. I had presently compensated around 3,000 and was insulted because they didn’t communicate english as well as their interpreter stated that another Woman had not compensated the money when they installed the floor so that they didn’t trust me.
I termed customer service numerous moments above a course of months. CS despatched the initial installer (Miguel) to come back out to my residence with glue to glue the boards back again jointly.
(four) In the extremely starting of this acquire, we have been lied to by Anyone with the gross sales Woman (Loni), for the installers, to a number of staff members members of your organization. Loni promised us good quality Berber Carpet, high quality one/two inch padding, as well as a concluded solution that we might very pleased to have. Which has not been the case, from the slightest. Apparently, the Berber carpet that we gained was not of the standard she mentioned mainly because now you might be supplying us a “good quality” carpet as a technique to repair this mess. Loni also explained which the carpet would blend in perfectly with the existing floor and that transitions wouldn't be required.
We've still left several messages but she does not return phone calls so upcoming phase LEGAL if they don't replace ground and install bathroom Appropriately.